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I returned a pair of jeans and a pair of shoes Saturday and I only received a return email about the jeans! Ok things happen but when they shipped the 2nd rug it was AGAIN the wrong color recieved the correct one. The worst return policy ever. Budget Fashionista is a registered trademark of Speak LLC. Well if that is the case the customer is always right! Thats it. Items you send back more than 15 days after the delivery date are subject to a $9.95 return fee. I would rather shop at Saks Fifth Avenue any day of the week. must say yuve done a fantastic job wit this. Need more info on return policies for your fav shops? Policy Statement "Returns & Exchanges. This practice will influence me in purchasing any items from you. Send the package back to Neiman Marcus via USPS. Total thieves. blog. Keep in mind that Neiman Marcus stores do not accept returns for items purchased at Bergdorf Goodman, Last Call, and Horchow stores. NEIMAN MARCUS DRACONIAN RETURN POLICY -BUYER BEWARE! At this rate, they will be out of business soon. This return process is way too labor intensive. Customers who process a return through other carriers will do so at their own expense. However, after numerous emails to the manager etc - which I didn't receive any response from, I was finally told by the sales associate that they don't send return labels! At Neiman Marcus, we respect and value every customer. To get the specific area of the store, click here. 7 Days a week, 6 am to Midnight Central Time 1.888.888.4757 Email us Contact us! The inner tag fell off on the second day that I wore the jacket (which I placed in the pocket). Find your store here. Go back to including return sticker. You have degraded the people that have the privilege to shop there! I can shop online and get what I want anywhere so good luck staying in business. First, youll have to get a return slip by using the order number. Mail Orders. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. I have been a loyal NM customer for over 30 years. According to Neiman Marcus Return Policy, you cannot return a torn or damaged product. Yes, as long as the item is returned within 30 days and in the same condition as when you first purchased it. Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Positive reviews (last 12 months): 5.9%. if they don't, i'll just shop online from now on, lose means lower sales. But 30-60 days for a return is ridiculous . I resent this rude young woman was despicable. Click here to start your gift return and print your return slip using the order number. If you dont have the order number, call 1-888-888-4757 for next steps. I am still trying to return shoes.The most stressful process ever! I purchased make up from Neiman Marcus, from the La Pararie counter, they had a event comming up that if you purchased three to four hundred dollars you would get a comestic purse and some samples from la pararie line,so I purchased some make-up, which came to $239.80 and had puchased also some chanel.I Could not have my make-up because it was a pre-event, the associate told me that they would ship it to me. Also because the was purchased online. Complete Neiman Marcus customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. my experience very dissatisfied and I just wanted to share my experience. I am a jokester!! So my experience very dissatisfied and I just wanted to share my experience. They also don't train their reps. I just tried it on and it feels tight. Restricted items must be returned using ground transportation. Excluding ONLINE CLEARANCE merchandise, we offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. Keep in mind that Neiman Marcus stores do not accept returns for items purchased at Bergdorf Goodman, Last Call, and Horchow stores. Exchanged merchandise must be in its original condition: unworn, undamaged, saleable, and with original tags and packaging (if applicable). Is it possible to return merchandise in store without a receipt? Neiman Marcus is falling apart. Your email address will not be published. Neiman Marcus. In other words their argument was to prove that all cosmetics sales are FINAL and not returnable. Returns & Exchanges at Bergdorf Goodman I requested that they request a signture because where I live I don't consider a secure area.Well I waited for my items to come never came, I call the store ask to speak to the associate she said they had shown that Fedex had delivered them, I asked was their a signature she said no because that was a busy week for the store they had forgotten.Well she called me back to let me know that they were going to replace the make-up, but Loss Prevention had decided that it would be good idea for me to drive in and pickup my make-up, which I said Fine, I just wanted my stuff that I paid for.Now I LIVE IN PALMDALE,Ca.Which is 60 miles one way ,that's the closest store to me.Is this normal policy? Once Neiman Marcus accepts your return you will receive your refund in the original form of payment. 866-884-8866. Neiman Marcus will not accept returns on products purchased at Bergdorf Goodman or Horchow stores. Loved the perfume and decided to buy it conveniently online. It's always worth a shot at taking it to the store to find out, but just be aware that Neiman Marcus reserves the right to decide whether or not an item still qualifies as salable. Free Shipping, Free Returns* Online & In-Store. This is the first time I had to return anything. 7 Days a week, 6 am to Midnight Central Time. I purchase a black Burberry shirt from Neiman Marcus in I and end not wearing do to the fact it was a little smaller then I expect so I tried to return for my refund I was told that I can't return it do to the fact it was wrinkle even though I never wore the shirt, I felt like I were being profile and the looked I receive as if I can't afford the shirt. Terrible return policy. STEP 4 Fill out the top portion of the enclosed FedEx PRP Return Label with your Name, Address, City, Province, Postal Code and the Order # from your packing slip. Must be returned within 30 days of receipt of merchandise. Altered apparel, special orders, perishable, personalized, and "final sale" items cannot be returned. All fashion enthusiasts know that Neiman Marcus is one of the go-to places for premium clothing apparel. why not send a return shipping label with order? In the last 2 months, I have had abysmal order and return service from NM. Macy's I think it is 6 months. In addition to that, I can't return the item even it is defective. Eligible items may be returned to a Neiman Marcus store for credit within 30 days of the delivery date. Posted on Last updated: December 25, 2022. Sorather than waste hours of my time going to a store and having a potentially ugly experience, I will throw away the bottle and take my cosmetics business elsewhere. In all fairness, it's pretty easy to understand why a luxury retailer would impose a return policy with such high standards. Any duty or taxes initially paid at time of purchase will also be the responsibility of the customer to file for reimbursement with Canada Border Services Agency. I purchase a shirt and didn't realize that their return policy had changed. You do pay for the return shipping, and Neiman Marcus recommends you have the shipment insured. I purchased a MOB dress several weeks after NM changed its return policy from 60 to 30 days. The next step is to,if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); Note As per the Neiman Marcus return policy, your return will be free from shipping charges if you are returning within 15 days of delivery. Return Policy Start a Return Now; Affirm; ShopRunner. She said yes. (told them we receive it. It should still be in the same condition it was when you purchased it, complete with all the original tags and packaging.