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the payment for Dartford Crossing for people from the continent: where is a declaration? . Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. It was their computer system that told me what to pay after entering his registration number!!!! We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. Set up a new pre-pay account here Change an existing Dart Tag account. before completing the form below. Just came back from a weekend in Hythe. I paid for a return journey. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. I was totally flabbergasted to see my charge. Totally my fault but will I get another letter soon asking for more money? My query is about the 14-day grace period for the first offence. I wont be ignoring it mate. Your site is very helpful, so many thanks. Pay penalty charge - Dart Charge - GOV.UK Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. I look forward to your reply as soon as possible. Hi- Thanks for sending your story. So the money has been taken. I live in Scotland and very rarely drive to London. Is this some kind of crazy joke? I would like to pay today. can someone please if I should just wait or call them? I forgot to pay the Dart Charge, what happens now? Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. Here is the body of a letter I have just sent, I appeal on the grounds of me having already paid the toll on 06/03/2015 when I returned home which was 10 hours after I had driven through the tunnel, see receipt attached ( FJ number 15942354 ref 150306202820006579EOE.) According to the gov.uk website, disabled drivers/ vehicles are still exempt. I could put in any number plate and pay, even if the vehicle has not crossed. Dart Charge I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. Thank you for your thoughts. I called them, explained the situation. An incorrect fine is certainly among the grounds for appeal. I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. Why not give all motorists a fair chance of understanding what to do? I think this is grossly unfair. we saw the big C and a time underneath but there was not signage saying anything about payment. Could you help a little further and tell me where I write to? This demonstrates a fundamental flaw in your accounting system. I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. Like many here I havent used the Dartford crossing for some time, so when I used it a week last Sunday we had change ready and were constantly looking for signs displaying the various charges, but didnt see any. The system is not logical and has many gaps. You should have a good chance of success. Would you be willing to share more details about it? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Is it free to go to Queen Elizabeth Park? The lack of transparency on fines and the timing of payment is designed to maximise revenue. In the past a similar approach to doing business has resulted in heavy fines for some companies. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. Is this a tax on the english again. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. I have received a Penalty Notice from Dart Charge after using the crossing not knowing I had to pay for it on my holidays this summer. Hi here is what I put in the feature. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. Dart Charge contact centre Telephone: 0300 300 0120 Textphone: 18001 0300 300 0120 Every day, 8am to 8pm a further requirement from EPCPLC of Eur 151.73 to pay within 27th February 7. Click it. I did ring up customer services but that guy not very nice and not helpful. I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. How can I check please ? As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? WebIf you forget to pay the Dart Charge online payment before or on the day of crossing you have the option to pay by midnight the day after you cross. This is the first and only time the vehicle has crossed. Instead they have 10 of my money ( I paid for 4 trips in error!) Make sure you keep a record of making the payment. The appeal process time takes longer than the fine tie limit but they said to ignore that because the fact Ive lodged an appeal it puts the process on hold so no drawbacks to appealing. Crossed the bridge twice. We are running at optimum capacity. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 I did call them to day trying to explain but they wanted the plate number when I dont have. Too many people like you are being hounded for doing no more than the right thing. Today I found out there was a charge, found the website and called them. Sorry to hear that. They may refund you. I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? Yes its not made to be easy. Surely, they cant accept the payment and still issue a fine? my account balance which I was forced to have because DART force you to put a minimum of 10 as soon as there is less than 10 in. The charge varies depending on the type of vehicle and time of day. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. It seems ridiculous you can be fining people nearly 5 months after the offence. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. In the first month alone, potential fines amounted to 21 million. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. If so what was the ruling? This was on 22nd May2016 and I received a penalty on 14th Oct 2016, nearly 5 months later! This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. 1) I stopped at the motorway service station near to the crossing, and I was amazed that there was no facility to pay for crossing Why no Pay zone on the M25,close to the crossing ?. I live in Ireland and hired a car from airport to travel to Kent. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. Thanks. Was just dropping my lad to Stansted. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? Ive replayed on the form giving details but this was rejected. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? I had no idea. ARGHHH IT IS SO INFURIATING. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. Couldnt believe it Thank you for this page guys. Now being told that the 2.50 is being held as a credit. Can somebody help ? So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. Pretty disapointed that i had opened an account and monies were taken without my permission. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. Thank you Pete, How do I go about appealing. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? I crossed the bridge (for the first time ever being in this region) on April 6th driving down to the south of Italy for work. Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. We have not heard this policy is changing. How can we complain? When I reached my destination my hosts were unaware of a crossing charge. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. I have just realised today that I forgot to pay for the crossing of 5 yesterday. I have just realised I forgot to pay on the 12.11.2015 :( If you live in the Dartford or Thurrock council-tax zones and have a Dart Charge account, youre eligible for a significant residents discount. You can either pay 10 a year, which gives you 50 free crossings, with all subsequent crossings costing just 20p, or you can have unlimited crossings for 20 a year. Hoping that I can appeal this. Dear all, My friend had a dart account so paid for it there and then for the 8th of Feb crossing. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. I checked where I was on that day & time : It was the Thames bridge at Dartford. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. Hi Lucy, I am sorry to hear about your experience at the Dartford Crossing you certainly arent alone. as first timers on this route since it has all changed were able to pay 2 crossing charges now we are home. Delivery is usually deemed to be 2 working days after the date on the notice. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. I have not heard this policy is changing. Continue with Recommended Cookies, Search the forum using the power of Google, Ive never bothered to set an account up as I virtually never use the crossing. If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. When Ive forgotten to to pay since Ive had to pay the fine. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. If your first time its always worth appealing. I would try now and wait and see. To be honest were just as in the dark down here in the south. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. First the Lendal Bridge in York, now the Dart crossing. Daft system, went over last summer, had every intention of paying it when we camped that night but no phone signal. How do i deal with this situation? Will also be taking a screen shot of this page to give an idea when I paid and when. (Last journey 2011) I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow.